FAQ
You have questions? We have answers.
FAQ
Billing / Payments
How do I pay my bill?
You have several options for paying your bill. Payments can be made:
- Online through the Granwest customer portal at gateway.granwest.com
- By mail. Mail your payments to: Granwest Insurance, PO Box 35116, Seattle, WA 98124-5116
- Over the phone with a savings account, checking account or credit card (Visa, MasterCard, Discover, and American Express)
- Contact your agent
What is the fee for card payments?
The fee for card payments is $9.99 per transaction.
My debit card is attached to my checking account. Why should I have to pay a fee to use it?
Our third-party payment processor charges the same fee for the use of its digital payment platform for all cards. We would be happy to assist you in making a payment that drafts directly from your checking or savings account to avoid card fees.
Portal / Account Access
Why did the online customer portal change?
Customers may notice a new online portal experience. We recently introduced an updated customer portal to provide a more modern and mobile-friendly way to manage your policy, make payments, and access important documents.
How do I access my account online?
You can access your account through the Granwest customer portal at:
The portal allows you to view policy information, make payments, access documents, and manage your account online.
Will my login information stay the same?
You will still need to register your account in the new customer portal the first time you sign in.
When registering, we recommend using the same email address you previously used, as it is already linked to your policies. You may also use the same password if you choose.
If you have trouble accessing your account, please use the Forgot Password option or contact Customer Service at 800-247-2643.
Can I manage my account on my mobile device?
Yes. The Granwest customer portal is mobile-friendly and works on phones and tablets.
Simply visit gateway.granwest.com from your device to access your account.
Is the MyGrange mobile app still available?
The MyGrange mobile app is being retired. The new customer portal is mobile-friendly and works on phones and tablets, so you can manage your account by visiting:
What do I do if I forget my password?
If you have forgotten your password, select "Forgot Password" on the login page.
You will be prompted to enter your email address to reset your password.
What do I do if I forgot my username?
If you have forgotten your username, select “Forgot Username” on the login page and follow the instructions to recover your account access.
What if I have trouble logging in?
If you are unable to log in to your account please contact our Customer Service Department at: 800.247.2643, for assistance M-F 7am-5pm PST.
What happens if I get locked out of my account?
If your account becomes locked, please contact a Customer Service Representative at 800.247.2643, M-F 7am-5pm PST. For verification, please have your policy information ready.
Do I need to update my bookmarks?
If you previously bookmarked MyGrange.com, we recommend updating your bookmark to:
This will take you directly to the new customer portal.
How do I remove my account?
If you want to remove your account, please contact a Customer Service Representative at 800.247.2643, M-F 7am-5pm PST. For verification, please have your policy information ready.
Policy / Customer Service
Who can I contact for questions about my policy?
You can contact your insurance agent or a Customer Service Representative at 800.247.2643, M-F 7am-5pm PST.
How do I obtain a copy of my policy?
You can access your policy documents through the Granwest customer portal at:
You may also request a copy by contacting your agent or our customer service department at 800.247.2643, M-F 7am-5pm PST
How can I make changes to my insurance policy?
For policy service requests such as adding a vehicle, changing an address, or updating coverage, please contact your independent insurance agent.
Where can I obtain copies of my auto insurance cards?
You can access and print your auto ID cards through the Granwest customer portal at:
You can also obtain a copy by contacting our customer service department at 800.247.2643, M-F 7am-5am 5pm PST.
How do I cancel my policy?
We value your business and canceling your insurance policy is an important decision.
If you are considering canceling to reduce your premium, there may be options available to lower your cost while maintaining coverage. Please contact your insurance agent to review your options.
Oregon Wildfire Mitigation
Oregon Wildfire Mitigation
Wildfire risk mitigations are not considered in Granwest Insurance's underwriting and rates for Oregon homeowners insurance coverage.
